CANCELLATION: If for any reason you need to cancel your handmade order, please contact us at email@example.com as soon as possible. While we understand that sometimes unexpected circumstances may arise, please note that Syd and Pia NYC™ maintains sole discretion to determine whether to permit cancellation of an order. We reserve the right to deny any cancellation requests.
Please note that once we have begun production on your piece, your order cannot be cancelled. We take pride in creating custom, handmade jewelry for each of our customers, and once we have begun the production process, we are unable to offer a cancellation or refund unless it is a piece manufacturer by one of our factories. We appreciate your understanding and cooperation in this matter.
If you have any questions or concerns regarding our cancellation policy, please do not hesitate to reach out to us at firstname.lastname@example.org. Thank you for your support of Syd and Pia NYC™.
RETURNS: We want you to be completely satisfied with your purchase from Syd + Pia NYC™. If you are not satisfied with your purchase, please contact us at email@example.com within 5 days of receiving your order to request a return authorization code. Please note that items specified as custom made or handmade to order are FINAL SALE and may not be returned.