CANCELLATION: Contact firstname.lastname@example.org immediately should you wish to cancel your order. Syd and Pia NYC™ maintains sole discretion to determine whether to permit cancellation of an order. No cancellations are valid without prior approval by the company. If we've already started working on your piece, your order cannot be cancelled.
RETURNS:The items that are specified custom made or handmade to order are FINAL SALE and may not be returned. Returns shipped without a return authorization code will be returned to sender at their expense. All shipping, handling and expediting charges are non-refundable. Arrangements for returns can be made at the sole discretion of the company. There's a 15% restocking fee of the item's price.
REFUND:We will gladly issue a refund if you are not satisfied with a product that is not custom made/handmade to order. All shipping, handling and expediting charges are non-refundable.
Please email us at email@example.com.